Refund & Returns Policy — AgatheSpa

At AgatheSpa, your satisfaction is our top priority.
If you’re not completely happy with your purchase, we’re here to make it right.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, in their original packaging, and in the same condition as when received.
  • You must request a return within 30 days of delivery.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned:

  • Opened skincare, body scrubs, masks, or bath soaks
  • Used heated wraps, eye masks, or towels
  • Gift cards and downloadable content
    If a product is damaged or defective upon arrival, please contact us immediately — we will replace it at no cost.

3. How to Request a Return

  1. Contact Us: Email our customer care team with your order number and reason for return.
  2. Receive Return Instructions: We will provide the return shipping address and any necessary labels.
  3. Ship Your Item: Package the product securely and send it back to us. Customers are responsible for return shipping costs unless the item is defective or we made an error.

4. Refund Process

  • Once we receive and inspect your returned item, we will email you to confirm approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–7 business days.
  • Shipping costs are non-refundable, unless the return is due to our error or a defective product.

5. Exchanges

We offer exchanges for the same item if it arrives damaged or defective.
If you wish to exchange for a different product, please process it as a return and place a new order.

6. Damaged or Defective Products

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery.
  • Provide photos of the damage or defect for faster processing.
    We will send you a replacement or offer a full refund.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • Check your bank account again.
  • Contact your credit card company or bank (processing times may vary).
  • If you’ve done all this and still haven’t received your refund, email us at support.